Conflict Management
Conflict Management

Course Content

Conflict Management

This training session has been designed for individuals who require training in conflict management to help deal with customers face to face. This is suitable for a very wide range of sectors and is suitable for anyone in a customer facing role and deals with service users or the general public

 This course is designed to help individuals gain a better understanding of how to prevent conflict situations from not only arising but also escalating. After the course you will feel more confident in being able to deal with situations as they arise.

If you have 10 or more staff that you would like sit this course then we can hold a private course either at Tennent’s Training Academy or at your venue on a date of your choice, just call us on 0141 553-0010 for more information

What Will I Learn On This Course?

·         The principles of conflict management

·         All you need to know about risk

·         Communication and the de-escalation of conflict

·         Problem solving strategies

·         After the conflict is over

The Course Fee Includes:

·         1 day expert tuition from our trainer

·         Course material

·         Refreshments of tea, coffee and water included throughout the day

·         Tennent’s Training Academy Certificate



·         The Course starts at 10am please arrive no later than 09.45am to the visitor reception of Tennent’s Wellpark Brewery.

·         There is no parking onsite, please arrive in time to find suitable parking nearby, we offer all day parking at the Duke Street PBT Carpark for a subsidised price which is 5 minute walk away. 

·         Soup, Sandwiches, Snacks and Soft Drinks are available to purchase on the day. Lunch Meal Deal is available to all candidates at the subsidised price of £3.50



Course Arrangements

Available Dates
Fri 13/04/2018Places available
Fri 15/06/2018Places available
Contact me to discuss available dates

Time 10am-5pm
Length 1 Day
Cost £80.00 per person plus VAT
(£96.00 including VAT)
Venue onsite and throughout Scotland

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